PRIVACY POLICY

1. Introduction

Daksho MG Motors Pvt. Ltd. ("we," "our," or "us") operates in full compliance with the Data Protection Act of Bhutan [Year, if applicable] and other relevant regulations. This Privacy Policy outlines how we collect, use, disclose, and protect the personal data of our customers in Bhutan when they engage with our products, services, website, and dealerships.

By accessing our services, you acknowledge and consent to the lawful processing of your personal data as described in this policy. If you do not agree, please discontinue using our services.

2. Information We Collect

In accordance with Bhutanese data protection laws, we collect only necessary and relevant personal data, including:

• Personal Identification: Name, Citizenship Identity Card (CID) number, contact details (phone, email, address).
• Vehicle Transaction Details: Purchase agreements, financing records, insurance information, and service history.
• Digital Footprint: IP address, cookies (with consent), browsing behavior on www.dakshomgmotors.com.
• Communications: Records of inquiries via phone, email, or in-person interactions at our authorized dealerships.

3. Legal Basis for Processing

We process your data under the following legal grounds per Bhutanese regulations:

• Contractual Necessity: To fulfill vehicle sales, servicing, and warranty obligations.
• Legal Compliance: For tax, warranty, and regulatory filings with Bhutanese authorities.
• Consent: For marketing communications (opt-in required).
• Legitimate Interest: To improve service quality and customer experience.

4. How We Use Your Information

Your data is used strictly for:

• Processing vehicle purchases, financing, and after-sales services.
• Providing maintenance, recalls, and warranty support.
• Sending promotional offers (only with explicit consent).
• Complying with Road Safety and Transport Authority (RSTA) and other Bhutanese legal requirements.

5. Data Sharing & Transfers

We may disclose your information to:

• Authorized Dealerships & Service Centers: Within Bhutan for repairs and support.
• Financial Institutions: For loan processing, if applicable.
• Government Agencies: As mandated by law.
• Trusted Third Parties: Under strict confidentiality agreements.

Note: We do not transfer personal data outside Bhutan unless required by law, and only with adequate safeguards.

6. Data Security Measures

We adhere to Bhutan’s Cyber Security Guidelines and implement:

• Encrypted storage and transmission of sensitive data.
• Restricted access to personal information based on roles.
• Regular audits to prevent unauthorized access or breaches.

7. Your Rights Under Bhutanese Law

You are entitled to:

• Access your personal data held by us.
• Rectify inaccurate or incomplete information.
• Erase data (where legally permissible).
• Withdraw Consent for marketing or non-essential processing.
• Lodge Complaints with the Bhutan Data Protection Authority (if applicable).

To exercise these rights, contact:
Daksho MG Motors Pvt. Ltd.
Sales & Marketing Team
Email: dakshomgmotors@gmail.com
Phone: +975 77424127
Address: Changlam 2, Chubachu, and Opposite Jigme Losel Primary School

8. Cookies & Tracking

Our website uses cookies to enhance functionality. You may disable cookies via browser settings, but this may affect service delivery.

9. Policy Updates

This policy will be reviewed annually or as required by Bhutanese law. Updates will be posted on our website with a revised "Last Updated" date.

10. Contact for Privacy Concerns

For queries or complaints regarding data protection, contact:
Data Protection Officer
Daksho MG Motors Pvt. Ltd.
Email: dakshomgmotors@gmail.com
Phone: +975 77424127